Moderation Policy

Grumle is a peer support platform, not a crisis service or medical provider.
While we take safety seriously, members remain responsible for their own actions.
If you are at risk of harming yourself or others, we encourage you to seek immediate professional or emergency support.

Grumle uses moderation to protect people and the space.

It is not about control or censorship.

How moderation works

Content is reviewed using:

• AI-assisted checks
• human judgement for edge cases
• Humans make final decisions.

Moderation is about safety and calm. AI helps with consistency, but final decisions are always human.

Possible outcomes

Allow

The content is published.

Hold

The content is paused for review or clarification.

This is not a penalty.

Block

The content is not published because it clearly breaks the rules.

This is rare and non-negotiable.

What moderation looks for

Moderation focuses on:

• privacy breaches
• harm to others
• safety concerns
• harassment or intimidation

Strong emotions are allowed.

Attacks on people are not.

Crisis and safety

Grumle is not a crisis service.

If content suggests immediate danger, it may be paused and support resources shared.

This is done for care, not discipline.

Transparency

Rules are public.

Decisions are explainable.

Appeals are possible.

The aim is fairness and safety, not perfection.

If you need urgent or specialist help beyond what Grumle can offer, see When You Need More Support.